FAQ
About your order
Can I check my order?
Once your order is complete, you will receive a confirmation email of your order to the email address you registered.
Also, if you are a registered member, you can check the details of your order from My Page after logging in.
My page is here
What types of payment methods are available?
We accept credit card payments, Amazon Pay, PayPal, Rakuten Pay, PayPay, convenience store prepayment, atone next month payment, cash on delivery, and bank prepayment.
How many days after ordering will it be shipped?
Once payment is confirmed, your order will be shipped within 1-3 business days (excluding weekends and holidays).
*If transportation is affected due to bad weather, delivery may take longer.
*We do not ship on weekends, holidays, during the New Year holidays, or on days designated by the store.
Thank you for your understanding in advance.
Can I issue a receipt?
You can use the delivery note that comes with the product as a receipt.
Can I change my payment method?
Please note that once payment has been confirmed, it cannot be changed.
If you wish to make any changes, please cancel your order and then place a new one.
I haven't received any emails from the online store.
Please check that the email address you entered is correct.
Your email software may mistake the email for spam and send it to your "spam" folder.
Please check your spam folder.
In addition, if you have filter settings such as "URL link restrictions" or "domain authentication restrictions (rejection of emails from addresses other than mobile phones)", please disable them or set them up so that you can receive emails from "info@yellow-lobster.jp".
About gift wrapping
Is gift wrapping available?
If you would like to have your item wrapped, please write this in the comments section and we will do so free of charge. However, golf bags are not eligible for wrapping. Thank you for your understanding.
Is it possible to wrap the gift in a gift tag?
Yes, it is possible.
Please write the inscription and name in the comments section.