1. In the case of initial defects, damage, soiling, or incorrect shipment of products caused by our company
If you receive an incorrect or defective item after receiving the product, please follow the procedure below. We will respond promptly after receiving your contact information.
Please contact us by email or phone within 3 days of receiving the product.
【contact address】
Louis Collection Co., Ltd.
TEL: 0798-76-5548
Reception hours: 10:00am-6:00pm
Inquiries sent by email outside of business hours will be responded to on the next business day.
Please return the product cash on delivery within 7 days of receipt.
Please fill in your name, address, and contact information, and return it to us within 7 days.
We will ship the replacement product to you.
Once the product arrives, we will inspect it thoroughly and ship it to you as soon as possible. If the product is out of stock, we will provide a full refund.
*Items that cannot be exchanged or refunded
We cannot accept exchanges or refunds for any items that have scratches, stains, or traces of use that are the result of customer negligence. Please note that the color and texture of the product may differ slightly from the actual product depending on your browser or monitor.
2. If the product is scratched or damaged due to an accident during delivery
Please contact us within 7 days of receiving the product.
We will cover the shipping costs and ship a new product as soon as possible.
In that case, we may contact you directly through our contracted shipping company. Thank you for your understanding.
*If the item is out of stock, we will not be able to exchange it, so we will refund you. We will cover the handling fee etc.
3. In case of return or exchange due to customer's convenience
We do not accept returns or exchanges for reasons of customer convenience.
Please check that the product is correct before placing your order.
*Returns and exchanges due to customer convenience
・Even if the product is unused, there may be differences in usability, size, design, and color. ・The color and texture of the product may differ slightly from the actual product depending on the browser and monitor you are using. Please be aware of this in advance.
・The watch arrived stopped or stopped within a few days.
The battery built into the product is a "trial battery (monitor battery)". Please note that the trial battery may be low on power.
4.Cancellation and cooling off period
・Cancellation
If you need to cancel your order due to a mistake in the product you ordered, please contact us by 3:00 p.m. on the day before the scheduled delivery date or on the scheduled delivery date. If you cancel after delivery, the item will be treated as a return. Please pay the round-trip shipping fee and the transfer fee from our company.
*We cannot accept cancellations or returns at physical stores. Thank you for your understanding.
・About cooling off
Internet sales are not subject to the cooling-off period. We do not accept returns or refunds due to the cooling-off period, so please check the details before purchasing. If you have any questions, please feel free to contact us.